INCREASING CUSTOMER SATISFACTION & REVENUE FOR AF-KLM

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Full service carriers are under great pressure to step up customer services while increasing revenue.

This project improved the services delivered by Air France-KLM at the airport, while contributing revenue through the sale of ancillaries and increased Frequent Flyer memberships.



 

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Project by:
Entrepreneurship Centre

Group Members:
Siti Afiqah Bte Ab Latip
Reuben Moey Rui Hang
At Temasek Polytechnic, we believe that entrepreneurship is a mindset and discipline that must be embraced by students and staff alike. We subscribe to the study and practice of entrepreneurship both within and beyond the curriculum. Maximum opportunities are created to foster and facilitate multi-disciplinary learning and practice of entrepreneurship across the Polytechnic – regardless of the course of study and field of specialisation..